We sat down with Jacob White, Project Manager from NOVO Construction to learn how his team is using Extracker. Read on to learn how Extracker streamlined Change Order Communication for NOVO, boosting their teams productivity and reducing risk for themselves, their Subcontractors and Clients.

ABOUT NOVOCopy of Communication

Company: NOVO Construction 
Company Type: General Contractor
Headquarters: Menlo Park, CA
Employees: 295
Annual Revenue: $800 million

Ranked as the third-largest Silicon Valley general contractor in 2019, NOVO specializes in high-tech corporate headquarters and cutting-edge tenant improvements. NOVO has a 20-year history of delivering fast-paced results for diverse clients including AirBnB, Biomed, Cisco, Dell, Lyft, Pinterest, Symantec, Twitter, Uber, and Yelp.

CHALLENGES WITH CHANGE ORDER PROCESSES AND TRANSPARENCY

NOVO prides itself on executing projects on time, within budget, with no surprises. The company and its project managers were already using cloud-based, online platforms to ensure “top-shelf results in high-pressure circumstances” across all of their construction projects. But the missing piece was a clean, easy to-use portal for tracking Subcontractor Change Order Requests (CORs) and Time and Material (T&M) Tags.

On any given project, there could be hundreds of Sub CORs and Tags tracked on paper, email and in excel before being forecasted in the company’s financial system. To ensure Novo had accounted for each COR emailed to them, they would monthly ask their Subcontractors to provide an updated COR log. NOVO needed a platform where subcontractors could uniformly and easily upload CORs and Tags in a systematic way giving them confidence they have the full financial picture.

WHY DID YOU CHOOSE EXTRACKER?

A subcontractor invited me to their project within Extracker, and I started asking questions only to discover this program is the exact thing I needed years ago. It's simple, easy to implement, and keeps everything tracked in one location.

WHAT MADE EXTRACKER A GOOD FIT FOR NOVO CONSTRUCTION?

The interface and flexibility within the software to modify it to our exact needs. It's simple, powerful, and effective. The other products on the market have layers and layers of features, but why over complicate something that is already so time consuming? Our projects are fast paced and we need something our subs can adopt quickly without much training.

"It's simple, powerful, and effective."

HOW DO YOU USE EXTRACKER?

We make Extracker a project requirement that all Subcontractor CORs are uploaded through the system. We have seen great adoption from Subcontractors because it also helps them track their outstanding cost exposure keeping us all on the same page and eliminating surprises.

WHAT RESULTS HAVE YOU SEEN BY USING EXTRACKER?

We gained the ability to realize cost exposures from T&M tags immediately while maintaining an organized file of subcontractor change orders. This completely eliminated the manual process of requesting a Subcontractor COR log for each company to see our financial exposure. Our clients love it because we are able to report costs in near real-time.

WOULD YOU RECOMMEND EXTRACKER TO OTHERS?

Since I was the first to introduce Extracker to NOVO, it is a joke around the office that I’m the Extracker guy. I’ve lost count of how many people I’ve recommended it to whether in the office, subcontractors, or other GCs.

WHAT IS THE ROI OF USING EXTRACKER?

For 2-3 years I was either spending (1) a Saturday each month catching up on change order paperwork or (2) working until 10 or 11 pm a few nights a week to avoid working on the weekend. I know you can look at it from a financial standpoint, but the ROI on getting my entire weekend back is priceless.

CaseStudy_NovoConstruction_Page_1-1"The ROI on getting my entire weekend back is priceless!”

-Jacob White, Project Manager at NOVO Construction

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Greg Seldon

Written by Greg Seldon

Greg Seldon is the director of sales at Extracker

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